Contact Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag your own experience with a poker site's cash-out times? Here's how to reach the US Poker team.

How to reach us

The quickest way to contact us is by email at [email protected]. Send us as much detail as you can — the site name, the page you're referring to, and what you'd like us to look at — and we'll get back to you as soon as we can. We read every message, though response times can vary depending on volume.

What we can help with

• Review corrections — if a bonus term, withdrawal method, or licensing detail on one of our poker site reviews looks out of date, tell us and we'll verify it.
• Payout and withdrawal feedback — since fast payout speed is a big part of what our readers care about, real reports on cash-out times, delays, or KYC hold-ups at any of the sites we cover are genuinely useful to us.
• General questions — about how we rank sites, how our tables are built, or how to compare poker rooms for your state.
• Site or business enquiries — including partnership or advertising questions.

We can't offer personal account support, help recovering funds, or resolve disputes with an operator directly — those requests need to go to the poker site's own customer support team, since we don't have access to anyone's account.

A note on how we cover poker sites

US Poker is an independent comparison site. Some of the operators listed on our pages, including the ones ranked above, pay us a commission if a reader signs up through a link on our site. This never affects how a site is scored or where it appears in our rankings — our ratings are based on factors like game traffic, banking options, payout speed, and bonus terms, not on commercial arrangements. If you think a ranking looks off, that's exactly the kind of feedback we want to hear.

Before you write in about a bonus

If your question is about a welcome offer or promotion, it helps to have the offer's terms in front of you — deposit match percentage, playthrough requirement, and expiry — since those details vary by site and change over time. We list the headline terms next to each offer on our rankings pages, but the operator's own terms and conditions always take precedence.

Responsible gambling

Poker involves real financial risk, and no amount of skill removes that risk entirely. If you or someone you know is struggling to keep gambling under control, help is available around the clock through the National Problem Gambling Helpline at 1-800-GAMBLER. You can also read our responsible gambling page for more resources and guidance on setting limits. Online poker for real money is intended for players aged 21 and over in most regulated states (18+ in a small number of states) — please check your local laws before signing up anywhere.

Other useful pages

For more on who we are and how US Poker is put together, visit our About Us page. If you're looking at options outside the standard US-regulated market, we also cover non-GamStop casinos. Our full terms and conditions explain how the site operates and how our content should be used.